Tracking tech is employed on many sites to support essential functions and to learn what operates well or not. On our site, these tools help secure sessions, recall preferences, gauge performance, and enhance the user experience across devices. Without them, features such as staying logged in, preserving form progress, or ensuring basic site stability would be harder.

We categorize these technologies for clarity. Each group serves a particular purpose, and we strive to balance usefulness with your privacy.

Necessary Technologies

These are critical for the site to operate. They back security, persistent sessions, and fundamental preference storage. Without them, important features—such as secure navigation, submitting forms, and safeguarding accounts—might not function properly.

• Session cookies keep you signed in and preserve continuity as you navigate, so you won’t need to reload your visit with every click.
• Authentication and security tokens lower the chance of unauthorized access and help safeguard sensitive actions (such as account areas or inquiry forms).
• Core preference storage retains settings like language or accessibility choices, so the site stays usable and consistent across visits.

Performance Tracking

Performance tools help us assess how the site behaves in real-world use, including load speed, broken elements, and reliability across browsers and devices. We use this data to fix issues, improve responsiveness, and prioritise updates.

• Analytics tools track page speed and how users interact to identify slow pages, optimize assets, and reduce friction.
• Error reporting lets us spot problems such as failed submissions or broken components, enabling faster debugging and steadier site performance.
• Device and browser statistics help ensure compatibility, especially for users on various Android devices, iOS versions, or diverse network conditions.

Functional Technologies

These technologies retain preferences to make your experience smoother. For a service-business site, this can include recalling form field states, consent choices, interface settings, or how you interact with certain sections.

• Preference cookies hold UI choices like theme, content density, or saved toggles in preference dialogs.
• Form-support storage can temporarily remember progress (where enabled), reducing frustration if a page refreshes unexpectedly.
• Accessibility settings can be stored to maintain consistent navigation, contrast, or keyboard preferences.

Customization and Personalization

Personalization tools customize what you see—for example, recommended case studies, related service pages, or content aligned with your interests. We treat this category as optional where feasible.

• Content recommendation logic may leverage on-site actions (pages visited) to surface relevant resources.
• Engagement signals help us learn what users find helpful, enabling us to improve our content and navigation over time.
• Optional reminders may be triggered by previous interactions—for instance, resuming a partially completed inquiry form (if enabled).

The Data Ecosystem

These categories operate together in purposeful, limited ways. For example, performance insights can inform UX improvements, while functional settings keep your preferences stable. We strive to minimize unnecessary sharing, cap retention, and keep data compartmentalized unless a feature specifically requires it.

Our aim is a site that is dependable, secure, and easy to use—without making privacy a guessing exercise.

You decide how much non-essential tracking you permit. Where possible, we offer options via consent prompts and a preference center. Many privacy frameworks (including GDPR for EU users) require respecting these choices, and we view that as the baseline—not a checkbox.

Browser Controls

Most browsers allow you to block, delete, or limit cookies and site storage. Here are quick tips for popular browsers:

• In Google Chrome, go to Settings > Privacy and Security > Cookies and Other Site Data to block or clear cookies and adjust exceptions.
• In Mozilla Firefox, go to Settings > Privacy & Security to manage tracking protection and cookie storage.
• In Safari (Mac), go to Preferences > Privacy to adjust cookie and website data rules.
• In Microsoft Edge, use Settings > Cookies and Site Permissions to control tracking and deletion behavior.

Preference Center

We may offer a site preference center to enable or disable non-essential categories (such as performance analytics or personalization). Necessary technologies stay enabled by default to support security and core functionality.

• If available, you can reopen these settings via a Privacy Settings link in the footer or account area.
• Disabling performance tracking may limit our ability to quickly detect and fix issues, as we receive less diagnostic data.
• Disabling functional storage may cause some preferences not to persist between visits.

Third-Party Tools

For extra control, you can use privacy-focused tools alongside browser settings:

• Extensions such as Privacy Badger or uBlock Origin can block trackers on a per-site basis.
• Operating-system privacy controls (Windows, iOS, Android) can further limit cross-app tracking and data sharing.
• Industry opt-out services can offer broader control for certain ad-related technologies where available.

Balancing Privacy and Experience

Disabling all tracking may lessen site convenience and reliability. If unsure, we suggest keeping essential and functional technologies enabled for a stable experience. You can revisit and modify your choices anytime.

Retention Policies

We retain data only as long as needed for the purposes stated. For many analytics or diagnostic datasets, retention is capped and regularly reviewed. Account or inquiry details may be kept longer when required for operational, security, or regulatory reasons and are removed when no longer needed.

Security Measures

We deploy security measures like encryption in transit, access controls, and ongoing monitoring to protect information. Access to sensitive systems is restricted to authorized staff, and we perform frequent updates and vulnerability checks to lower risk.

Data Minimization

We aim to collect only what is necessary. For instance, we may gather contact details you provide and technical interaction data needed for reliability, but we avoid collecting unrelated personal information unless required for a specific request.

Compliance with Regulations

Our practices follow applicable laws in the regions where we operate. Where regulations grant user rights (such as access, correction, or deletion), we support those rights through clear support channels.

Automated Decision-Making

Some site features may use automated logic to tailor content (for example, showing relevant pages or resources). These systems aim to improve usability and are not intended to make decisions with legal or significant effects without proper safeguards.

Categories of Providers

We may employ third-party services for analytics, content delivery, security, and embedded features. Examples include analytics tools, CDN providers, email delivery services, and authentication components where applicable.

Data Collected by External Services

External tools may collect technical data such as IP address, device type, browser version, session duration, and interaction events. Some services (like media delivery) may capture engagement metrics needed to deliver content reliably.

Use of Data by External Parties

These providers process data to supply their services to us. Where possible, we configure services to minimize data collection and avoid unrelated advertising uses. Contractual and technical controls limit processing to legitimate purposes.

User Control Over External Tracking

Many providers offer opt-out mechanisms or browser add-ons. You can also use browser settings to restrict third-party cookies and adjust site consent preferences where available.

Safeguards and Protections

We assess providers for security and privacy practices and use data protection agreements where appropriate. Access is restricted, transmission is encrypted, and integrations are reviewed over time.

Web Beacons and Pixel Tags

Some communications and pages may include pixel tags to measure basic engagement (for example, confirming an email was opened). These help us determine which content is useful and ensure important updates are delivered effectively.

Local Storage

Local storage keeps certain data in your browser to support stability and speed—such as caching assets or remembering interface settings. Unlike server-side logs, this data usually stays on your device unless you submit it via a form or interaction.

Device Recognition

Some security systems may use limited device recognition signals to prevent fraud or protect accounts. We strive to avoid collecting more than necessary for security and reliability.

Other Technologies

As web standards evolve, we may adopt new technologies (such as service workers) to boost performance or enable offline-friendly behavior. Any additions are reviewed for privacy impact before deployment.

User Control Options

You can manage many of these technologies using browser privacy settings. Clearing cookies, cache, and site storage removes most stored data. Many email clients also offer blocking remote images to reduce tracking in email.